Reflection on CPD Showcase
It was an honour for Happy Tree to be selected to represent the class for the CPD showcase. My team includes Cheryl, Swathi, and Tricia and we did our project on "Improving Personalised Service Standards in Singapore Spas" discussing the shortfall in services provided in the spa when compared to Thailand's Spa industry, the benchmark for service excellence. In all honesty, I hate public speaking as I feel very vulnerable in front of a crowd and I have a fear of blanking out when I feel anxious. With that, it did not help that the entire cohort, professors and industry partners were around, it was definitely the biggest crowd I have ever spoken in front of. Before the presentation, I was trying my best to remember all my points and to deliver it smoothly and calmly. As the second speaker, I introduced the objective of our presentation and explained why we wanted to do this topic. Touching on points from our research such as the poor to average se...